Refund & Cancellation Policy

Before installation

You may request cancellation before installation. An unpaid booking request requires no refund. If you have already paid after installation or through another channel, contact us with your receipt so we can review the circumstances and applicable terms.

You can ask us to cancel your request before installation by calling or messaging us. Include your name, mobile number and booking reference if available. We will confirm the request status with you.

How payment works

No payment is collected on this website. Pay the technician after successful installation and activation, using the confirmed cash or UPI method.

Because the website does not collect payment, cancelling an unpaid booking request does not create a website refund. Please do not send money in response to an unverified payment link.

If you have already paid

If you paid a technician or through another channel and have a concern about a duplicate charge, incomplete installation, equipment or service, contact us with the booking reference, subscriber details and receipt. We will review the circumstances and applicable Tata Play terms, explain the next step and coordinate with the appropriate party. Any refund, amount or timing depends on that review and the payment method; we do not promise a fixed outcome or processing time.

Subscriber recharges

For channel pack, recharge balance or subscription concerns after activation, contact Tata Play through its official support channels. We can help identify the booking details you need to raise the issue.

Contact us

Call 7449059229, message us on WhatsApp, or email tataplaytamilnadu@gmail.com. See also our Terms & Conditions.