Last Updated: December 6, 2025
This Refund and Cancellation Policy outlines the terms and conditions for cancelling your Tata Play DTH connection order and requesting refunds. As an authorized Tata Play channel partner, we strive to provide transparent and fair policies for our customers in Tamil Nadu.
You can cancel your order anytime before the installation process begins.
If the technician has arrived but installation hasn't started (equipment not yet mounted/connected):
If equipment installation has started (dish antenna mounted, cables laid, or box connected):
Once installation is completed and the connection is activated, refunds are not applicablefor the following reasons:
If you're unhappy with the service quality, channel selection, or picture quality after installation:
If after booking we determine that Tata Play service is not available in your location:
If installation cannot be completed due to technical reasons:
Result: Full refund processed
Result: Refund may be subject to service/visit charges
| Payment Method | Refund Timeline | Process |
|---|---|---|
| UPI / Net Banking | 3-5 business days | Automatic to source account |
| Debit Card | 5-7 business days | Bank processing required |
| Credit Card | 7-10 business days | Bank processing + credit cycle |
| Cash On Delivery | N/A | No refund needed |
Note: Refund timelines may vary depending on your bank's processing time. We initiate refunds within 24 hours of cancellation approval.
Partial refunds are not applicable in our service model because:
Important Clarification:
Our refund policy covers only the initial connection charges (equipment and installation).
Monthly subscription and recharge refunds are managed directly by Tata Playand are subject to their refund policy. Contact Tata Play customer care at 1800-208-6633 for subscription-related refund queries.
Reach out through any of these channels:
Our team will verify your request and confirm refund eligibility within 24 hours.
Once approved, refund will be initiated immediately and credited to your account as per the timeline mentioned above.
If installation is complete and connection is activated, cancellation with refund is not possible. Contact us within 48 hours for any installation quality issues.
You can change your subscription package through Tata Play directly after activation. Connection charges are not refundable once installed.
No. Signal issues should be reported to Tata Play customer care for technical resolution. We provide support for installation-related issues within 7 days.
No refund for relocation. However, Tata Play offers relocation services. Contact them to transfer your connection to your new address.
Yes. If you paid online with discount and cancel before installation, the entire amount paid (after discount) will be refunded. You don't need to pay the discount amount back.
If you have any concerns or disputes regarding refunds:
For any questions about refunds or cancellations, contact us:
📞 Phone:7449059229(Available 9 AM - 9 PM, All days)
💬 WhatsApp:7449059229(24/7 messaging)
📧 Email:tataplaytamilnadu@gmail.com
Average response time: Within 2 hours during business hours
Disclaimer: This refund policy applies to connection charges paid to us as a Tata Play authorized channel partner. For subscription and recharge refunds, please refer to Tata Play's refund policy or contact Tata Play customer care at 1800-208-6633.