Privacy Policy

1. Information We Collect

When you book a Tata Play connection through our website, we collect the following information:

• Personal details: Name, mobile number, email address
• Installation address: Complete delivery and installation address, city, pincode
• Service preferences: Connection type, package selection, payment method
• Device information: Browser type, IP address, device type for analytics

2. How We Use Your Information

We use the collected information for:

• Processing your Tata Play connection booking and installation
• Contacting you to confirm your order and schedule installation
• Sending service updates, installation confirmations, and support messages
• Improving our website and customer service experience
• Complying with legal and regulatory requirements

3. Information Sharing

We are an authorized Tata Play channel partner. Your information is shared with:

• Tata Play Limited: To process your connection request and activate services
• Installation technicians: Only delivery address and contact details for installation purposes
• Payment processors: For secure payment processing (if choosing online payment)

We never sell, rent, or trade your personal information to third parties for marketing purposes. Separately from the personal details you submit, our website uses the analytics and advertising technologies described in Section 5, which record website activity for measurement and advertising audiences.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and accessed only by authorized personnel for service delivery purposes.

5. Cookies, Analytics and Advertising

We use cookies and similar technologies to operate our website, understand how visitors use it, and show relevant advertising.

Analytics and advertising technologies we use:

• Google Analytics, Google Tag Manager and Google Ads: to measure website traffic, understand which pages and campaigns bring visitors, and measure enquiries generated from our advertising.
• Meta Pixel: we may use Meta Pixel and similar advertising technologies to understand visits to our website and create audiences for relevant advertising on services such as Facebook and Instagram. For example, if you visit our website but do not submit an enquiry, you may subsequently see advertisements from us on Facebook or Instagram.

The Meta Pixel may record events such as page visits and successful enquiry submissions. These events tell us that a visit or enquiry occurred so we can measure our advertising and build audiences — we do not send your name, mobile number, email address or installation address to Meta through the Pixel.

Your choices: the analytics and advertising technologies described above are enabled by default when you visit our website, and we do not currently provide an on-site setting to turn them off. You can block or delete cookies at any time through your browser settings, and most browsers and devices also offer controls that limit ad tracking — using these will prevent these technologies from working. You can additionally manage personalised advertising through the ad settings offered by Meta and Google on their own platforms. If you have any question about tracking on our website, please contact us using the details in Section 10.

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of promotional communications

7. Third-Party Links

Our website may contain links to Tata Play's official website or other third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

8. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18 years of age.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns, or to exercise your rights, please contact us: