Terms & Conditions

Who operates this site

Sai Info Services is an authorized Tata Play channel partner in Tamil Nadu. This is an independently operated booking website, not Tata Play's corporate website. Connection activation, channel packs and subscriber account services are subject to Tata Play's applicable terms.

Booking requests

Submitting a form creates a booking request for our team to review. We confirm service availability, equipment, selected pack, final amount and an installation appointment before the visit.

A submitted form creates an enquiry for our team. It does not complete a purchase or reserve an installation appointment. We may be unable to serve a particular address or meet a requested time.

Prices and included equipment

Displayed prices describe the listed connection option. Our team confirms dish compatibility, equipment, selected channel pack, available offer and final payable amount before the visit. The ₹2,890 NON-ODU switch offer requires an existing compatible dish and is for customers switching from another DTH provider; existing Tata Play customers are not eligible. The ₹3,390 complete HD option includes a new dish and 8m standard RG-6 cable. The ₹2,190 starter includes a one-month pack.

₹3,600 recharge balance included. It may last up to approximately 12 months depending on the selected channel pack, taxes, add-ons and usage. Binge+ box supports live TV and OTT apps; customer’s own broadband/internet is required for apps. Paid OTT subscriptions are not included.

Installation and payment

Standard installation is included. Installation timing is confirmed after we review the booking request, address and technician availability. The complete HD connection includes 8m of standard RG-6 cable; additional cable is ₹15 per metre where applicable. Special mounting or non-standard work may cost extra and is quoted before work.

A suitable mounting location, access and any building permission are needed. We confirm the available appointment after checking your address and technician availability.

No payment is collected on this website. Pay the technician after successful installation and activation, using the confirmed cash or UPI method.

Cancellation and refunds

You may request cancellation before installation. An unpaid booking request requires no refund. If you have already paid after installation or through another channel, contact us with your receipt so we can review the circumstances and applicable terms.

For details, see our Refund & Cancellation Policy. Installation or equipment concerns should be reported with the booking reference and any receipt so we can review the case. Tata Play handles subscriber pack and account matters under its own terms.

Privacy and contact

See our Privacy Policy for how booking data is used. For booking, cancellation or installation questions, call 7449059229 or email tataplaytamilnadu@gmail.com.