1. Acceptance of Terms

By accessing and using this website to book a Tata Play DTH connection, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Service Provider

We are an authorized Tata Play channel partner operating in Tamil Nadu. We facilitate the sale and installation of Tata Play DTH connections on behalf of Tata Play Limited. All services are subject to Tata Play's terms, conditions, and availability.

Important: This website is operated by an independent channel partner and is not the official Tata Play website. For official information, please visit tataplay.com

3. Booking and Order Placement

• All bookings made through this website are subject to confirmation by our team
• We reserve the right to accept or decline any order at our discretion
• Prices displayed are inclusive of standard installation charges unless otherwise stated
• Offers and promotions are valid as per the terms mentioned and subject to availability
• Product images and descriptions are for reference only; actual products may vary

4. Pricing and Payments

Payment Methods:

• Cash On Delivery (COD): Pay the installation technician in cash at the time of installation
• Online Payment: Pay via UPI, Debit Card, Credit Card, or Net Banking during booking

Payment Terms:

• All prices are in Indian Rupees (₹) and inclusive of applicable taxes
• Online payment discounts are applicable only at the time of booking
• Full payment must be made to activate the connection
• Prices are subject to change without prior notice
• We accept payment only for connection charges; monthly subscription is paid directly to Tata Play

5. Installation and Delivery

Installation Timeline:

• Same-day installation is subject to technician availability and order timing
• Typical installation timeframe: 2-4 hours in major cities, 24-48 hours in remote areas
• We will contact you within 15-30 minutes of booking to confirm installation schedule

Installation Requirements:

• Customer must be present at the installation address
• Valid ID proof and address proof documents required
• Suitable space for dish antenna installation (clear line of sight)
• Access to power supply for set-top box

Standard Installation Includes:

• Dish antenna mounting (wall or roof)
• Set-top box installation and connection to TV
• Cable runs up to 15 meters
• Signal testing and channel activation
• Basic demonstration of remote control and features

Note: Additional charges may apply for non-standard installations such as extra-long cable runs, special mounting requirements, or difficult access locations. These charges will be communicated before installation.

6. Cancellation Policy

Cancellation by Customer:

• You can cancel your booking before installation by contacting us via phone or WhatsApp
• If payment was made online, refund will be processed within 5-7 business days
• No cancellation charges for pre-installation cancellations

Cancellation by Service Provider:

• We reserve the right to cancel orders if the service is unavailable in your area
• Orders may be cancelled if we cannot verify customer details
• Full refund will be provided for cancellations initiated by us

7. Refund Policy

Refunds are applicable in the following cases:

• Pre-installation order cancellation by customer or service provider
• Service unavailability in customer's location
• Technical impossibility of installation (after site inspection)
• Duplicate payment made by mistake

Refund Process:

• Refund requests must be submitted within 48 hours of cancellation
• Refunds will be processed to the original payment method within 5-7 business days
• COD orders do not require refund processing

No Refund Policy: Once the installation is completed and the connection is activated, refunds are not applicable. For service-related issues, please contact Tata Play customer care directly.

8. Warranty and After-Sales Service

Equipment Warranty:

• All Tata Play equipment comes with manufacturer's warranty as per Tata Play policy
• Warranty typically covers 1 year for set-top box and hardware defects
• Warranty does not cover physical damage, misuse, or unauthorized modifications

After-Sales Support:

• For technical support and service requests, contact Tata Play customer care: 1800-208-6633
• For installation-related queries within 7 days, contact us at 7449059229
• Channel package changes, recharges, and account management through Tata Play directly

9. Customer Responsibilities

• Provide accurate and complete information during booking
• Ensure availability at the installation address at the scheduled time
• Provide valid ID and address proof documents
• Maintain equipment in good condition after installation
• Pay monthly subscription fees directly to Tata Play to maintain service
• Report any installation issues within 48 hours

10. Limitation of Liability

We act as an authorized channel partner for Tata Play and facilitate connections. Our liability is limited to:

• Proper installation of equipment as per standard procedures
• Providing genuine Tata Play products
• Processing refunds for valid cancellation requests

We are not liable for Tata Play service issues, broadcast quality, channel availability, subscription pricing, or any disputes arising from Tata Play's policies. For such matters, customers must contact Tata Play directly.

11. Intellectual Property

Tata Play, and all related trademarks, logos, and brand names are the property of Tata Play Limited. This website content, design, and materials are protected by copyright and intellectual property laws. Unauthorized use or reproduction is prohibited.

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described.

13. Dispute Resolution

In case of any disputes:

• Contact our customer support team first to resolve the issue amicably
• All disputes are subject to the jurisdiction of courts in Tamil Nadu, India
• Disputes related to Tata Play service must be raised with Tata Play customer care

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this website. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions, concerns, or support regarding these Terms and Conditions: