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Tata Play new connection questions

Clear answers before you choose your equipment, channel pack and installation slot.

FAQs

Frequently Asked Questions

Find answers to common questions about your Tata Play connection.

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Is installation included?

Standard installation is included. Installation timing is confirmed after we review the booking request, address and technician availability. The complete HD connection includes 8m of standard RG-6 cable; additional cable is ₹15 per metre where applicable. Special mounting or non-standard work may cost extra and is quoted before work.

How does the ₹3,600 recharge balance work?

The ₹2,890 NON-ODU and ₹3,390 Complete HD plans include ₹3,600 recharge balance credited to your subscriber account. ₹3,600 recharge balance included. It may last up to approximately 12 months depending on the selected channel pack, taxes, add-ons and usage.

When will installation happen?

Our team confirms an available appointment after checking your address, site access and technician availability. No specific installation time is guaranteed when you submit a request.

Can I pay after installation?

No payment is collected on this website. Pay the technician after successful installation and activation, using the confirmed cash or UPI method.

Is Binge+ broadband required?

Binge+ box supports live TV and OTT apps; customer’s own broadband/internet is required for apps. Paid OTT subscriptions are not included.

Can I switch from another DTH?

Yes. The ₹2,890 HD Porting (NON-ODU) connection is for customers switching from another DTH provider using an existing compatible dish. Tata Play HD box and ₹3,600 recharge balance are included. Switching from another DTH provider with an existing compatible dish; existing Tata Play customers are not eligible.

What is included in the ₹2,190 HD Starter Connection?

The ₹2,190 HD Starter Connection includes a new dish (ODU), HD set-top box, one-month HD pack and standard installation. Pay after installation.

Which Tamil channels will I receive?

Channels depend on the pack you select. All popular Tamil channels including Sun TV, Star Vijay, Zee Tamil, KTV, and news/music channels can be selected. You can customize your channel pack at any time.

Is Tata Sky the same as Tata Play?

Yes. Tata Sky was officially rebranded as Tata Play in 2022. You can book a brand-new Tata Play connection with latest equipment here.